Frequently asked questions
Quick answers to the most common questions about shopping with OCAI. If you don't find what you're looking for, our contact page is the fastest way to reach us.
How does OCAI choose which products to show me?+
OCAI analyzes products, prices, supplier quality signals, and availability across our catalog, and only surfaces items that meet a minimum confidence threshold. Every recommendation comes with a clear explanation of why it was chosen, which you can view on any product page.
How do I place an order?+
Add items to your cart and check out securely. You don't need an account to order, though creating one lets you track orders and save preferences. Payment is handled through our secure payment provider.
What payment methods are accepted?+
We accept iDEAL, credit and debit cards, and other common payment methods supported by our payment provider. All payment details are handled directly by our payment provider — OCAI never stores your card or bank details.
How long does delivery take?+
Delivery times vary by product and supplier, and are shown at checkout before you complete your order. Once your order ships, you'll receive a confirmation with tracking information by email.
Can I return or cancel my order?+
Yes. You can find our full returns policy, including how to start a return, on our Returns page. If anything is unclear, contact us and we'll help you sort it out.
Do I need an account to shop?+
No — you can check out as a guest. Creating an account is optional and lets you save preferences, view order history, and manage your data in one place.
How does OCAI handle my data?+
We store the minimum data needed to run your account and orders, and we're explicit about what we collect and why. Full details are available on our Privacy page, including how to request an export or deletion of your data.
Something isn't covered here — what do I do?+
Reach out through our Contact page and we'll get back to you as soon as we can.